Frequently asked questions
Everything You Need to Know
Ordering & Your Cookie Box
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How does the Build Your Box process work?
How does the Build Your Box process work?
You start by choosing a 6-cookie or 12-cookie box, then select your favorite flavors to complete your box. Every order is fully customized by you.
Can I choose the same flavor more than once?
Can I choose the same flavor more than once?
Yes. You can mix, match, or repeat any flavors you like until your box is complete.
Can I buy individual cookies?
Can I buy individual cookies?
No. Boss Azz Cookies are only sold in curated 6-pack or 12-pack boxes to ensure the full experience.
Baking, Shipping & Quality
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Are the cookies baked fresh?
Are the cookies baked fresh?
Yes. Every order is baked fresh to order to guarantee flavor, texture, and quality.
How long does shipping take?
How long does shipping take?
Orders are processed within 1–3 business days and shipped across the USA with tracking provided once dispatched.
What if my cookies arrive damaged?
What if my cookies arrive damaged?
If your order arrives damaged or incorrect, contact us within 24 hours with photos and we’ll make it right.