Refund policy

Because our cookies are perishable and baked fresh to order, we do not accept returns.

Damaged, Incorrect, or Missing Orders

If your order arrives damaged or incorrect, you must contact us within 24 hours of delivery with photos.

Email: ronda@bossazzcookies.com

We will offer:

• Replacement shipment, or
• Store credit, or
• Refund at our discretion

Non-Refundable Situations

We do not offer refunds for:

• Change of mind
• Incorrect address entered by customer
• Carrier delays
• Personal taste preferences

Quality Guarantee

If there is a genuine quality concern, we will work with you to make it right.